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Your letter should be sure to address any facts or conduct listed in the letter from the CBP as the reason for your denial or revocation.Īgain, figuring out exactly what to write in your letter and which documents to include will depend on the facts of your case, the reason for your denial, and the documentary evidence that is available. You should be sure to include any documentary evidence that supports your argument that the decision was made in error and/or based on inaccurate information. Your written statement should outline why the denial and/or revocation decision was reached in error and/or was based on inaccurate information. What Should I Include in my Global Entry Appeal Letter? However, if you were not given a reason for your denial or revocation, it is best to initially contact the enrollment center to try to determine why your application was denied, before appealing to the CBP Ombudsman. In most cases, individuals will appeal directly to the CBP Ombudsman. One method of redress is not necessarily better than any other. Which Method(s) of Redress Should I Choose?įiguring out which method of redress you should pursue will depend on the facts of your case, the reason for your denial, and the documentary evidence that you have to support your appeal. You can obtain the necessary forms and information to begin the DHS TRIP redress on their website. You can send your appeal to the ombudsman via email at and/or via postal mail to:ĭHS Traveler Redress Inquiry Program (DHS TRIP) – The second option requires that you submit a complaint to the DHS Traveler Redress Inquiry Program. Ombudsman – The second option is to write an appeal to the CBP Trusted Traveler Ombudsman. If you are unsure of why your Global Entry membership was denied or revoked, however, you should always try contacting the enrollment center in an attempt to find out why your application was denied. In many instances, however, the enrollment center will simply refer you to the CBP Ombudsman. If your request for redress with the enrollment center is successful, your eligibility to participate in Global Entry will resume immediately. If you choose this method, you should write the following on your envelope: “Redress Request RE: Global Entry.”Īfter review, CBP will inform you of its redress decision. Your appeal must be received within 30 days of the date provided as the date of revocation of your Global Entry membership. Three Possible Methods of Redress – GLOBAL ENTRY APPEALS PROCESSĮnrollment Center – The first option is for you to contest your denial or revocation by writing to the enrollment center where your in-person interview took place. Pursuant to the federal statute governing the Global Entry membership program, 8 CFR § 235.12(k), an applicant whose application is denied or whose Global Entry membership status has been revoked has three possible methods of redress as follows: Enrollment Center, Ombudsman and DHS Trip. If you were one of the 3-5% of people who were denied global entry, you are probably wondering what it involved in the global entry appeal process.
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You can use your NEXUS membership card whether you travel in the air, land or marine mode of transportation.Global Entry Appeal | Global Entry Appeals Process If your membership card does not have an expiry date, please call one of the following Canadian processing centres. Your membership is valid until the expiry date indicated on your NEXUS card. Please note: online applications are processed in U.S.
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Membership renewal for eligible children under the age of 18 is free of charge. Please renew your membership before it expires to avoid a loss of privileges.įor each 5-year NEXUS membership, there is a non-refundable processing fee of US$50 per applicant. You are encouraged to renew your membership before the expiry date to retain your membership privileges until you are able to obtain a new card once enrolment centres are fully reopened. Generally those who have not had changes to their information and have maintained their low-risk status will not require an interview. It is no longer necessary for some renewing members to attend an interview. Please note that a streamlined renewal process is now in place. Your membership in NEXUS is valid for 5 years. Visit COVID-19: Current border measures and requirements for information about the temporary closure of NEXUS and FAST enrollment centres, rescheduling appointments and membership renewals. COVID-19 update: Temporary closures: NEXUS/FAST Enrolment CentresĬBSA will temporarily suspend NEXUS/FAST interviews at enrolment centres (EC) in the United States starting Monday, Decemuntil further notice.